Return Policy

At exquisitedecorsale.com, we are committed to providing a smooth and transparent shopping experience for every customer. We understand that purchasing home décor and furniture online requires confidence in both product quality and service reliability. For this reason, we have outlined a clear return policy designed to ensure fairness, clarity, and customer satisfaction while maintaining the integrity of our curated product selection.

Overview

We aim to ensure that every item offered meets high standards of craftsmanship, design, and presentation. However, we also recognize that individual preferences, styling choices, or room compatibility may vary. If an item does not meet expectations, eligible return requests may be considered in accordance with the conditions described below.

Our return policy is structured to balance customer flexibility with responsible business practices, particularly for carefully selected home furnishings and decorative pieces that require careful handling and quality control.

Eligibility for Returns

To be eligible for a return, items must generally meet the following conditions:

• The item must be in unused, uninstalled, and unaltered condition
• The product must remain in its original packaging with all components included
• The item must not show signs of wear, damage, or modification
• The return request must be submitted in accordance with the applicable return window
• The item must not fall under categories designated as final sale or non-returnable

Certain products may be considered non-returnable due to their nature, including but not limited to custom-made items, special-order goods, clearance merchandise, or items explicitly marked as final sale. These restrictions help ensure that made-to-order and uniquely sourced items maintain their intended value and exclusivity.

Return Process

Customers who wish to initiate a return should first review their order details and ensure that the item meets the eligibility requirements. Once confirmed, a return request must be submitted for review and authorization.

If the return is approved, instructions will be provided outlining how the item should be prepared and returned. All returned merchandise must be carefully packaged to prevent damage during transit. Items that are not properly protected or that arrive in damaged condition due to insufficient packaging may not qualify for a full refund or approval.

Upon receipt and inspection of the returned item, the final eligibility determination will be made based on its condition and compliance with return requirements.

Condition Requirements

Returned items must be in a condition suitable for resale. This typically means:

• No visible signs of use, installation, or assembly
• No stains, scratches, or structural damage
• No missing parts, accessories, or original materials
• Original packaging is intact and reusable for restocking purposes

Items that do not meet these standards may be subject to partial approval or denial depending on the extent of condition changes.

Refund Considerations

Approved returns are processed based on inspection results. Refund eligibility is determined after the item is received and evaluated. Refunds are generally issued using the original method of payment where applicable.

Adjustments may be made depending on product condition, missing components, or handling issues observed upon return inspection. The goal is to ensure fairness while accounting for the resale condition of returned goods.

Exchanges and Alternatives

In some cases, customers may prefer an exchange rather than a return. Where possible, alternative products may be offered depending on inventory availability and product category. Exchanges are subject to the same eligibility and condition standards as returns.

If an exact replacement is not available, suitable alternatives within a similar style or category may be suggested.

Final Notes

We encourage customers to review product descriptions, dimensions, and styling details carefully before completing a purchase. Because many items are selected for their unique design qualities and limited availability, availability and consistency may vary across collections.

Our return policy exists to ensure a balanced and transparent experience for all customers while maintaining the quality and exclusivity of our curated selection. We appreciate your understanding and support as we continue to provide thoughtfully selected home décor designed to elevate your living space.